At Herbal Spell Tea & Coffee, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Who We Are

We are Herbal Spell Tea & Coffee, a UK-based brand providing premium-quality herbal teas, coffees, and wellness blends.
Our website address: www.herbalspell.co.uk
You can contact us by email at support@herbalspell.co.uk.

2. Information We Collect

We collect information to help us process orders, improve our services, and provide a better shopping experience. This includes:

a. Personal Information

When you make a purchase or register on our site, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information

We may collect:

  • Browser type and version
  • Device type
  • IP address
  • Pages visited and time spent on our site

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates or respond to inquiries
  • Improve our website and product offerings
  • Send promotional emails (only with your consent)
  • Comply with legal obligations

4. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember preferences and improve website performance.

You can manage or disable cookies in your browser settings, but doing so may affect site functionality.
For details, please see our Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal data.
We may share limited information with trusted third parties to help us operate our business, such as:

  • Payment processors (for secure payments)
  • Delivery partners (for shipping your orders)
  • Marketing platforms (for promotional emails, if subscribed)

All third parties are required to keep your information secure and use it only for agreed purposes.

6. Data Security

We take data protection seriously.
Our website uses SSL encryption and secure payment gateways to protect your information. We regularly monitor our systems for vulnerabilities and take industry-standard precautions to prevent data breaches.

7. Your Data Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Request data portability

To exercise your rights, please email us at support@herbalspell.co.uk.

8. Retention of Data

We retain your personal information only as long as necessary to:

  • Fulfil your orders and provide customer support
  • Comply with tax, accounting, and legal obligations

After this period, your data will be securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies when visiting external links.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

📧 support@herbalspell.co.uk
📍 Herbal Spell Tea & Coffee, London, UK